January 7, 2021

Technical Support Analyst

Job Description

Job Description:


• Provide a consistent and professional service which supports the delivery of business plans.

• Work collaboratively as a member of the Technical Support Team to ensure the needs of the customer are always put first.

• Contribute to positive change, supporting new ways of working within the team, including supporting work outside of your own functional area and/or team.

• Provide a visible and proactive service, developing credibility and trust with our wide customer base.

• Contribute ideas and suggestions to enhance service delivery and customer experience.

• Demonstrate a commitment to on-going personal development, developing skills/competencies to support new technologies and ways of working.

• Ensure the appropriate escalation of issues and areas of concern to the relevant manager.

• Work with other team members on the delivery of identified objectives.

• Out of Hours emergency support as part of a structured on/off Rota system.


• Excellent communication skills, both verbally & written including high standards of literacy.

• Proven problem-solving skills.

• Basic understanding of PHP, MySQL and HTML5.

• Basic understanding of Data Connectivity, Networking and IT.

• Experience working within a customer service/care role

• Ability to receive feedback and criticism, then apply this constructively to your personal development.

• Ability to work independently, and within a team structure.

• Basic understanding of Linux via a CLI.

• Basic understanding of Asterisk.

• Basic understanding of PBX based telephony systems.

• Experience using the Zendesk support desk environment.

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Dublin, IE
Career Level
Experienced (Non-manager)
Associate Degree
Job Type
Job Last Updated
March 19, 2021


Colm O'Rourke
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