Job Description: The Service Delivery Manager’s role is central in the delivery of a quality service to our customers. This position will form an integral part of the Operations Delivery team, responsible for driving service excellence, stability and support across all of operations, but primarily in the area of retail services. You will be expected to manage operational relationships and performance of our key Technology Service Partners while managing expectations of key internal stakeholders to deliver results in line with business goals.
Know MoreThe Role We are looking for talented front-end developers to join our digital development team. In this role you will work closely with our development and product team to develop, modify and support our website and user interfaces across all channels.
Know MoreThe Role We are looking for talented front-end developers to join our digital development team. In this role you will work closely with our development and product team to develop, modify and support our website and user interfaces across all channels.
Know MoreThis role has responsibility for leading the onsite support team in the delivery of agreed targets and quality standards, in line with the overall Client Technology strategy. Ensure that customer service is performed to a high standard promoting a “customer first” culture in everything we do. Promote continuous service improvement to enhance customer experience, identify service efficiencies and reduce ticket volumes. The role will involve the production of performance-based reporting as part of scheduled meetings and service reviews. The successful candidate will embody excellent customer service skills as a fundamental basic of their core skillset.
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