IT
November 4, 2021

Solution Consultant

Job Description

The Role:

•     Our client is looking for a talented Solution Consultant, as a member of the Delivery team, the Solution Consultant is the link between our customers and a successful        project, is the link between our customers and a successful project, they drive the requirements gathering, process/product alignment, identify and improve the        process, provide advice with best-practice strategy and ultimately they lead the implementation to a successful conclusion.

•     Consultant is a key resource for implementing, customising and supporting high-quality business solutions for our customers.

•     The CRM Consultant is responsible for developing and delivering high-quality CRM technical/business solutions to our diverse customer base according to their         unique needs.

Responsibilities:

• Be a change leader and develop solutions for our customers that improve our overall level of service;

• Gather requirements, develop design specification documents and also perform tasks such as configuration, testing, data manipulation and documentation;

• Work with the delivery team to deliver quality solutions to our customers incl specification of requirements for Logic Hooks, Integrations; etc

• Support the CTO in the estimation process and implement changes when required;

• Where appropriate, undertake delivery of product training either on-site or remotely;

• Support our sales team with pre-sales activity and solution design;

• Act as a lead on our internal systems and add efficiency to our business through automation of tasks within the CRM.

• Be a market analyst, evaluate the CRM market place, the product roadmap and suggest improvements to the business where necessary

Required:

• The ability to understand business processes, analyse needs and conduct a mapping between them and a configurable CRM product;

• Ability to configure, implement and demonstrate product features;

• Capacity to evaluate the CRM marketplace, the product roadmap and suggest improvements to the business where necessary;

• The ability to communicate with the delivery team where needed, and ensure a perfect fit between the customer need and delivered solution.

• Ability to work remotely as part of a distributed team & visit customer sites on an occasional basis.

• Aptitude for technology-led solutions to business challenges

• The ideal candidate will have a business management or business administration 3rd level qualification

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Location
Dublin, IE
Career Level
Experienced (Non-manager)
Education
Bachelor's Degree
Job Type
IT
Salary
55000
Job Last Updated
November 26, 2021

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022507
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