December 17, 2021

Project Manager - ServiceNow

Job Description

Job Description:

The Role:

• Ensure that all projects are delivered on-time, within scope, and within budget with adherence to quality and compliance standards

• Successfully establish, maintain, and manage all external and internal relationships

• Assist with scope and deliverables definition, involving all relevant stakeholders and ensuring technical feasibility

• Create and maintain comprehensive project documentation

• Create and execute project work plans and revise as appropriate to meet changing needs and requirements, managing all changes using appropriate verification techniques

• Effectively apply project methodology and enforce project standards, using a creative and flexible approach to conflict/issue management and facilitation

• Measure project performance using appropriate tools and techniques

• Risk management; reporting and escalating as needed

• Ensure availability of, and coordinate, resources and third parties/vendors for the flawless execution of projects

• Budget management and responsibility where necessary

Required Qualifications, Experience, and Personal Competencies:

• Project Management Professional (PMP) or Prince2 certification

• 5+ years’ experience in a demanding IT Project Manager role

• Experience with the ServiceNow product

• Solid knowledge of ITIL or similar frameworks required

• Business Analysis certification (advantageous)

Candidate should have first-hand experience in implementing ServiceNow ITSM modules with multiple clients (minimum 3-4 prior implementations) with specific exposure to following modules –

• Incident management/Major incident management

• ServiceNow Portal

• Service Request management

• Catalogue Management

• Knowledge management

• Problem management

• Service level management

• Virtual Agent

• Mobile App

• Automation/Orchestration

• Integrations

• Event Management

• Candidate should have experience in implementing ServiceNow ITSM modules with multiple clients (minimum 2-3 prior implementations) by managing one or more implementation partners.

• Candidate should have sufficient technical capability in above listed ServiceNow modules to be able to support/collaborate on  technical decisions, negotiate on time/effort etc.

• Familiarity with Cherwell will be a plus.

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Dublin, IE
Career Level
Manager (Manager / Supervisor of Staff)
Bachelor's Degree
Job Type
Job Last Updated
January 7, 2022


Colm O'Rourke
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