- Work on Service Desk tickets that come in via phone or email or face to face
- Daily client communications.
- Daily tasks specific to client site.
- PC rollout, networking and all other onsite requirements.
- Upkeep and maintenance of client specific documentation.
To perform this job successfully, an individual really needs to possess the following personal traits:
- Excellent communication skills.
- Client focused.
- Improvement minded.
- Technology focused.
- Team player.
Education and qualifications
- Minimum 2-3 years working in a similar environment.
- 3rd Level Diploma/Degree would be beneficial.
- Knowledge of fundamental networking principals.
- Proven track record of learning with industry led certifications. E.g. CompTIA, MCSA. CCNA