March 6, 2024

IT Support Technician

Job Description

The Role:

• You will be joining a team of IT engineers based across multiple offices providing remote and telephone support for SMB and Enterprise customers.

• Your role will be to provide technical advice and practical assistance to our clients and end users.

• Excellent problem solving and troubleshooting skills with an ability to isolate problems to specific parts of a system and diagnose under tight time constraints.

• Good all-round knowledge including resolving issues with PC’s, networks and networked devices (scanners, switches etc)

• Performing System administration and maintenance

• To take ownership of user problems and be proactive when dealing with user issues

• Creating and updating technical documentation including work instructions, standard operating procedures/manuals.

Qualifications and experience:

• Experience in IT support.

• Proficiency in Microsoft Cloud technologies such as Office 365, SharePoint, Intune and Azure.

• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications

• Experience with Core Microsoft Products including Active Directory, 365 Exchange, and SharePoint

• Experience with networking technologies, including TCP/IP, DNS, and DHCP

• Experience with Fortinet Firewalls and Ubiquity networking products would be beneficial but not essential for the candidate.

• Familiarity with Veeam, Hyper V/ VMware

• Full EU/Irish Driver’s license

• Ability to take on other responsibilities as the role develops.

Personal attributes:

• You will be a technology enthusiast who is good with people and enjoys solving problems.

• You will be able to work both under direction and on your own initiative, prioritizing jobs as required.

• You will be an approachable and supportive team player, providing technical guidance and help as required.

• You will be keen to learn and gain experience with new technologies and enjoy being part of a fast-growing business.

• You will have a can-do attitude and positive approach to work and customers in general.

• You will have a strong teamwork approach, excellent customer service and the ability to interact with clients in a professional manner.

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Dublin, IE
Career Level
Experienced (Non-manager)
Bachelor's Degree
Job Type
Job Last Updated
March 6, 2024


Andrea Ghiselli
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