IT
August 7, 2020

IT Support Engineer

Job Description

Our client, a leading IT Services provider is looking to hire a talented Field Engineer to join their busy team based in West Dublin.

We are looking for an engineer with strong diagnostic and a proven ability to manage customer expectations in challenging times. Discovering customers infrastructure and supporting systems in their current state and transitioning them to a more supportable state would be a major factor in the successful delivery of this role. You will be working amongst a team with varied skillsets and experience so you will be in a position both to provide guidance and learn from more senior resources.

Responsibilities:

  • Work on shared services team delivering support to several customers in a variety of industries
  • Deliver support on issues of varying complexity
  • Act as a point of escalation within the team
  • Deal directly with customers on problem issues only escalating back into the business when required
  • Drive to understand complex and ambiguous environments, simplifying and providing clarity through work delivered
  • Where required co-ordinate with 3rd parties to deliver outcomes
  • Act as a customer advocate
  • Mentor and provide an example to more junior team members, assisting their learning on technical subjects and acting as role model for attitude and approach to work
  • Identification of improvement projects, relaying recommendations to accounts manager
  • Understand all compliance requirements and keeping of appropriate records to ensure these requirements are met
  • Be cognisant of operational security identifying changes to reduce risk along the way

Requirements:

  • Industry Accreditation
  • A minimum of 5 years working in the IT industry
  • Proven experience of delivering technical support on varied systems

Preferred Experience:

  • Experience working with and supporting HP switches
  • Experience working with and supporting SonicWALL Firewalls
  • HP Server Hardware support
  • Hyper-V Server clustering knowledge

Apply for Job
Location
Dublin, IE
Career Level
Experienced (Non-manager)
Education
Associate Degree
Job Type
IT
Salary
45000
Job Last Updated
September 18, 2020

RECRUITER'S DETAILS

Name
Jason McLoughlin
Contact
jmcloughlin@felix.ie
Phone
019022506
Apply for Job

Lastest Vacancies

February 4, 2019
Heading

Senior Business Analyst

Our Client is a Leading Marketing Automation company based in South Dublin. We are now looking to recruit an ambitious and talent Business Analyst to join their busy and progressive team...

Know More
IT
February 4, 2019
Heading

Cloud Business Architect

Our Client, a Market Leading IT Services Multinational are looking to recruit a Cloud Business Architect...

Know More
IT
February 4, 2019
Heading

Android Engineer

We are working with our client a very exciting tech start up based in Dublin City Centre to find a talented Android Engineer to join their growing team in the heart of Dublin 2...

Know More