December 16, 2020

IT Field Service Engineer

Job Description

Job Description:

Key Responsibilities:

• Advanced troubleshooting knowledge to support customer base

• Replace/order or repair client hardware when necessary

• Document all updates and changes in real time using our company helpdesk system

• Responsible for Major Incident and Problem Management procedures while on client sites

• Provide regular updates to user/customer/colleague

• Work with other IT Support teams to resolve the issue

• Provide excellent customer service at all times

• Provide clear and useful advice and status reports to clients as necessary

• Be fully accountable for the incidents in your schedule, ability to make decisions necessary to insure incidents are resolved in a timely manner in line with agreed service targets

Key Requirements:

• Solid background in troubleshooting Microsoft suite of products, Operating Systems & MS Office

• Experience with Cisco products as well as VPN’s and Firewalls.

• Experience working with wireless technology

• Experience with Printers / Desktop devices & Server hardware

• Full Clean Driving License


• You will be responsible for customer interactions/communications while being the support liaison between customer, and business units.

• Perform troubleshooting including remote sessions to identify and solve support issues that were escalated by the other support levels.

• Managing assigned cases to meet service levels.

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Cork, IE
Career Level
Experienced (Non-manager)
Associate Degree
Job Type
Job Last Updated
June 11, 2021


Jason McLoughlin
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