IT
March 28, 2019

IT Field Engineer - Cork

Job Description

Job Title: Network IT Field Service Engineer

Key Responsibilities:

  • Advanced troubleshooting knowledge to support customer base
  • Replace/order or repair client hardware when necessary
  • Document all updates and changes in real time using our company helpdesk system
  • Responsible for Major Incident and Problem Management procedures while on client sites
  • Provide regular updates to user/customer/colleague
  • Work with other IT Support teams to resolve the issue
  • Provide excellent customer service at all times
  • Provide clear and useful advice and status reports to clients as necessary
  • Be fully accountable for the incidents in your schedule, ability to make decisions necessary to insure incidents are resolved in a timely manner in line with agreed service targets

Key Requirements

  • Solid background in troubleshooting Microsoft suite of products, Operating Systems & MS Office
  • Experience with Cisco products as well as VPN’s and Firewalls.
  • Experience working with wireless technology
  • Experience with Printers / Desktop devices & Server hardware
  • Full Clean Driving License

Scope

  • You will be responsible for customer interactions/communications while being the support liaison between customer, and business units.
  • Perform troubleshooting including remote sessions to identify and solve support issues that were escalated by the other support levels.
  • Managing assigned cases to meet service levels.

Apply for Job
Location
Cork
Career Level
Experienced (Non-manager)
Education
Certification
Job Type
IT
Salary
38000
Job Last Updated
May 21, 2019

RECRUITER'S DETAILS

Name
Jason McLoughlin
Contact
jmcloughlin@felix.ie
Phone
019022506
Apply for Job

Lastest Vacancies

February 4, 2019
Heading

Senior Business Analyst

Our Client is a Leading Marketing Automation company based in South Dublin. We are now looking to recruit an ambitious and talent Business Analyst to join their busy and progressive team...

Know More
IT
February 4, 2019
Heading

Android Engineer

We are working with our client a very exciting tech start up based in Dublin City Centre to find a talented Android Engineer to join their growing team in the heart of Dublin 2...

Know More
IT
February 4, 2019
Heading

Automation Engineer

Our Market Leading Client is now looking to recruit an Automation Tester to join their busy team in Dublin City Centre...

Know More