IT
March 28, 2019

IT Field Engineer - Cork

Job Description

Job Title: Network IT Field Service Engineer

Key Responsibilities:

  • Advanced troubleshooting knowledge to support customer base
  • Replace/order or repair client hardware when necessary
  • Document all updates and changes in real time using our company helpdesk system
  • Responsible for Major Incident and Problem Management procedures while on client sites
  • Provide regular updates to user/customer/colleague
  • Work with other IT Support teams to resolve the issue
  • Provide excellent customer service at all times
  • Provide clear and useful advice and status reports to clients as necessary
  • Be fully accountable for the incidents in your schedule, ability to make decisions necessary to insure incidents are resolved in a timely manner in line with agreed service targets

Key Requirements

  • Solid background in troubleshooting Microsoft suite of products, Operating Systems & MS Office
  • Experience with Cisco products as well as VPN’s and Firewalls.
  • Experience working with wireless technology
  • Experience with Printers / Desktop devices & Server hardware
  • Full Clean Driving License

Scope

  • You will be responsible for customer interactions/communications while being the support liaison between customer, and business units.
  • Perform troubleshooting including remote sessions to identify and solve support issues that were escalated by the other support levels.
  • Managing assigned cases to meet service levels.

Apply for Job
Location
Cork
Career Level
Experienced (Non-manager)
Education
Certification
Job Type
IT
Salary
38000
Job Last Updated
May 21, 2019

RECRUITER'S DETAILS

Name
Jason McLoughlin
Contact
jmcloughlin@felix.ie
Phone
019022506
Apply for Job

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