February 4, 2019

Field Engineer - Leinster

Job Description

Our Client is currently recruiting for the role of Field Service Engineer to join their growing team. The ideal candidate will have the desire to work in a fast paced environment, offering opportunities, growth and challenges. This person will be responsible for implementing and supporting products and services supplied by our client. The candidate will ensure the highest level of customer satisfaction at all times.


  • Set up and installation of hardware and software systems supplied by the company at a customer’s site;
  • Support and maintenance of systems carried out remotely and on-site;
  • Managing customer communications and expectations relating to implementation and support activities and maintaining high levels of customer satisfaction;
  • Close collaboration and effective and timely communication with our client's support desk;
  • Ensuring that service activities are carried out according to SLA timescales;
  • Assist in maintaining accurate records of customers and equipment/systems;
  • Collection and delivery of hardware as required;
  • Maintaining all paperwork relevant to the role;
  • Liaising with the Sales, Finance and Technology teams as required;
  • Supporting initiatives within the field service engineering team under the direction of the Platform & Engineering Manager;
  • Assist in other areas when required;

The Candidate must have

  • Min. 2 years’ experience in a customer facing, Field Service role in the technology sector;
  • Installation & Troubleshooting expertise in:Windows Server 2003/2008/12 OSWindows XP/7/8 OSWindows Active DirectorySQL Server 2005/08/12Routers, Firewalls, VPN Set-Up & Configuration;
  • Full, clean drivers licence;
  • Self-directed, methodical and organised in your approach to work;
  • Logical in your approach to fault diagnosis;
  • Ability to follow procedures and adhere to Service Level Agreements;
  • Ability to take ownership of issues and follow through to resolution;
  • Good team player with strong customer service focus;
  • Willingness to learn;
  • Positive, professional and flexible Excellent communication skills;
Apply for Job
Career Level
Job Type
Job Last Updated
February 11, 2019


Colm O'Rourke
Apply for Job

Lastest Vacancies

February 4, 2019

Android Engineer

We are working with our client a very exciting tech start up based in Dublin City Centre to find a talented Android Engineer to join their growing team in the heart of Dublin 2...

Know More
February 4, 2019

Windows 7 Rollout Engineers and Deployment Engineers

We are now looking for a number of Windows 7 Rollout Engineers/Deployment Engineers to support their global financial services client near Dublin, Ireland. The ideal candidate will be part of a team that will deliver a large Windows 7 Desktop Rollout Programme...

Know More
February 4, 2019

Graduate IT Engineer

Our client, a well-established IT Services company is looking to recruit a Graduate IT Engineer to join their busy team in West Dublin. This is an entry level role ideal for a recent graduate looking to get a start in the IT industry...

Know More