IT
November 12, 2020

Data Centre Support Technician

Job Description

Job Details:

The Data Centre Support Technician is based on the constant (24x7x365) monitoring of customer and internal equipment which is primarily located onsite.

Role & Responsibilities:

• To act as a central point of contact for all customers by phone, fax, email or any other medium

• Constant monitoring of Servers and Network equipment and BMS (Building Management System) 24x7x365

• Logging and reporting of all technical support calls on the helpdesk

• Management of all Ticket lifecycle through to closure

• Analysing and responding to issues/queries

• Respond, Troubleshoot and resolve critical problems

• Administration of Windows 2003/2008/ 2012 /2016 servers – hardware and software, HyperV, Troubleshooting

• Administration of Linux servers– hardware and software,

• Administration of Security Infrastructure Fortigate, Juniper, cisco,

• Administration of Networking Infrastructure – Cisco, Juniper, Brocade

• An understanding of Networking concepts, topologies, protocols, cabling required

• Hands on installations of Customer equipment inclusive of documentation

• Perform miscellaneous duties as required

• ITIL Foundation certification an advantage

• Looking after Building access for all customers and 3rd party Vendors

• Monitoring Backup Reports for failures or any other issues

Qualifications:

• CCNA or JNCIA an advantage

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Location
Dublin, IE
Career Level
Experienced (Non-manager)
Education
Associate Degree
Job Type
IT
Salary
32000
Job Last Updated
February 26, 2021

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
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