Job Description
Job Details:
The Data Centre Support Technician is based on the constant (24x7x365) monitoring of customer and internal equipment which is primarily located onsite.
Role & Responsibilities:
• To act as a central point of contact for all customers by phone, fax, email or any other medium
• Constant monitoring of Servers and Network equipment and BMS (Building Management System) 24x7x365
• Logging and reporting of all technical support calls on the helpdesk
• Management of all Ticket lifecycle through to closure
• Analysing and responding to issues/queries
• Respond, Troubleshoot and resolve critical problems
• Administration of Windows 2003/2008/ 2012 /2016 servers – hardware and software, HyperV, Troubleshooting
• Administration of Linux servers– hardware and software,
• Administration of Security Infrastructure Fortigate, Juniper, cisco,
• Administration of Networking Infrastructure – Cisco, Juniper, Brocade
• An understanding of Networking concepts, topologies, protocols, cabling required
• Hands on installations of Customer equipment inclusive of documentation
• Perform miscellaneous duties as required
• ITIL Foundation certification an advantage
• Looking after Building access for all customers and 3rd party Vendors
• Monitoring Backup Reports for failures or any other issues
Qualifications:
• CCNA or JNCIA an advantage
