Other
November 12, 2021

Customer Success Manager

Job Description

Our client is looking for a talented Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.

Responsibilities:

• Proactively own and manage the success of a portfolio of our strategic customers

• Develop individual success plans for each customer

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organisation

• Engage with internal stakeholders on customer issues, keeping up to date with ongoing projects and support issues for our customers

• Create and implement internal promotion programs within customer organizations to generate awareness

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal processes, programs and materials to improve the quality and efficiency of the Customer Success department

Requirements:

• Proven experience as Customer Success Manager or similar role

• BA or BS degree

• 5+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise-level accounts

• Ability to build and nurture trusted relationships with decision-makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level customer experience together

Apply for Job
Location
Dublin, IE
Career Level
Experienced (Non-manager)
Education
Bachelor's Degree
Job Type
Other
Salary
55000
Job Last Updated
November 26, 2021

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022507
Apply for Job

Lastest Vacancies

IT
February 4, 2019
Heading

Android Engineer

We are working with our client a very exciting tech start up based in Dublin City Centre to find a talented Android Engineer to join their growing team in the heart of Dublin 2...

Know More
IT
February 4, 2019
Heading

Windows 7 Rollout Engineers and Deployment Engineers

We are now looking for a number of Windows 7 Rollout Engineers/Deployment Engineers to support their global financial services client near Dublin, Ireland. The ideal candidate will be part of a team that will deliver a large Windows 7 Desktop Rollout Programme...

Know More
IT
February 4, 2019
Heading

Graduate IT Engineer

Our client, a well-established IT Services company is looking to recruit a Graduate IT Engineer to join their busy team in West Dublin. This is an entry level role ideal for a recent graduate looking to get a start in the IT industry...

Know More