November 12, 2021

Customer Success Manager

Job Description

Our client is looking for a talented Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.


• Proactively own and manage the success of a portfolio of our strategic customers

• Develop individual success plans for each customer

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organisation

• Engage with internal stakeholders on customer issues, keeping up to date with ongoing projects and support issues for our customers

• Create and implement internal promotion programs within customer organizations to generate awareness

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal processes, programs and materials to improve the quality and efficiency of the Customer Success department


• Proven experience as Customer Success Manager or similar role

• BA or BS degree

• 5+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise-level accounts

• Ability to build and nurture trusted relationships with decision-makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level customer experience together

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Dublin, IE
Career Level
Experienced (Non-manager)
Bachelor's Degree
Job Type
Job Last Updated
November 26, 2021


Colm O'Rourke
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