November 12, 2021

Customer Success Manager

Job Description

Our client is looking for a talented Customer Success Manager to partner with customers post-sale to drive adoption and ensure customer satisfaction, growth and retention.


• Proactively own and manage the success of a portfolio of our strategic customers

• Develop individual success plans for each customer

• Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organisation

• Engage with internal stakeholders on customer issues, keeping up to date with ongoing projects and support issues for our customers

• Create and implement internal promotion programs within customer organizations to generate awareness

• Renew customer contracts and partner with sales to develop account expansion strategies for customers with high-growth potential to hit upsell targets

• Onboard and train new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features and API integrations.

• Partner with marketing to develop customers for case studies and media opportunities

• Own the creation of internal processes, programs and materials to improve the quality and efficiency of the Customer Success department


• Proven experience as Customer Success Manager or similar role

• BA or BS degree

• 5+ years of B2B SaaS customer success, account management, consulting and/or sales experience

• Experience working with mid-market and enterprise-level accounts

• Ability to build and nurture trusted relationships with decision-makers

• Ability to close deals

• Experience developing strategies to increase adoption of technology solutions

• Outstanding verbal and written communication skills

• Superior project and time management skills; excellent attention to detail

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level customer experience together

Apply for Job
Dublin, IE
Career Level
Experienced (Non-manager)
Bachelor's Degree
Job Type
Job Last Updated
December 17, 2021


Colm O'Rourke
Apply for Job

Lastest Vacancies

February 4, 2019

Senior Business Analyst

Our Client is a Leading Marketing Automation company based in South Dublin. We are now looking to recruit an ambitious and talent Business Analyst to join their busy and progressive team...

Know More
February 4, 2019

Junior Account Executives

Our client, a leading telecoms service provider based in South Dublin, is seeking an Internal Sales Representative...

Know More
June 19, 2020

SharePoint / Office 365 Consultant

Our client is looking for SharePoint / Office 365 Consultant with 4-5 years of experience.

Know More