Sales
September 7, 2020

Customer Success executive

Job Description

As our new Customer Success Executive, you will have a keen eye for detail, be great on the phone, and be able to understand and help our customers to gain satisfaction from our products.

Your day-to-day responsibilities will include:

  • Dealing with incoming queries from clients, both on the telephone and by email.
  • Understanding and dealing with client queries.
  • Utilizing the company CRM
  • Organizing digital marketing campaigns

Need to have

  • You will be able to work to tight deadlines and handle working with numerous clients a day, whilst managing your own calendar.
  • You will have good IT skills and be a fluent English speaker with excellent communication skills
  • Demonstrated ability at problem solving.
  • Confidence when presenting your ideas, both personally and technically.
  • High organisational skills
  • Customer focused. You will be able to think creatively about our customers - what they want, what they do not want -to propose ways to improve their experience.

Nice to have

  • One to two years’ experience in a customer focused role.
  • A university degree.
  • Previous experience working with CRM.

Apply for Job
Location
Dublin, IE
Career Level
Entry Level
Education
Associate Degree
Job Type
Sales
Salary
24000
Job Last Updated
October 16, 2020

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
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