September 7, 2020

Customer Success executive

Job Description

As our new Customer Success Executive, you will have a keen eye for detail, be great on the phone, and be able to understand and help our customers to gain satisfaction from our products.

Your day-to-day responsibilities will include:

  • Dealing with incoming queries from clients, both on the telephone and by email.
  • Understanding and dealing with client queries.
  • Utilizing the company CRM
  • Organizing digital marketing campaigns

Need to have

  • You will be able to work to tight deadlines and handle working with numerous clients a day, whilst managing your own calendar.
  • You will have good IT skills and be a fluent English speaker with excellent communication skills
  • Demonstrated ability at problem solving.
  • Confidence when presenting your ideas, both personally and technically.
  • High organisational skills
  • Customer focused. You will be able to think creatively about our customers - what they want, what they do not want -to propose ways to improve their experience.

Nice to have

  • One to two years’ experience in a customer focused role.
  • A university degree.
  • Previous experience working with CRM.

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Dublin, IE
Career Level
Entry Level
Associate Degree
Job Type
Job Last Updated
October 16, 2020


Colm O'Rourke
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