May 21, 2021

Cloud Support Engineer

Job Description

Our client is an award-winning provider of software solutions. They are looking to bring on board a senior cloud support engineer to help with implementation and improvement of Cloud functionality by developing efficient and user-friendly solutions.

The Role:

• Maintain and implement processes and procedures for day-to-day operations activities covering the onboarding on new clients – provisioning new tenants, configuration enablement, user creation.

• Build strong relationships with customers and partners.

• Help to Implement strategies that will improve customers experiences.

• Create and maintain reports and dashboards.

• Take ownership and accountability for the incident resolution process.

• Builds customized workflows and automations, suggest improvements to business processes to address strategic initiatives.

• Working in conjunction with project managers, and company partners to help with project requirements.

• Monitor data usage dashboards and review customer data usage allowance.

• Provide support and ongoing optimization for Cloud Business Office

• Ability to quickly triage customer issues and prioritize tasks (i.e., differentiate between production issues and future enhancement work)

• Help to manage and coordinate internal projects within the team and with teams in other departments.

Experience Required:

• Bachelor’s Degree in Business, Computer Science, MIS, or equivalent work experience.

• 4+ years in a similar role

• Certified AWS administration preferred.

• Customer facing experience.

• Proficiency in project coordination, planning, tracking, collaboration, and financial tools.

• Ability to work independently, as well as within a team environment.

• Jira experience preferred.

• Ability to thrive in a fast paced, cross regional, diverse, and dynamic work environment.

• Dedication to learn and develop with growing company and advocate for optimization.

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Dublin, IE
Career Level
Experienced (Non-manager)
Associate Degree
Job Type
Job Last Updated
May 28, 2021


Colm O'Rourke
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