February 15, 2021

Cloud Engineer – Managed Services

Job Description

Job Description:

This role will be to work as a Managed Services Engineer, focused on Cloud Infrastructure-As-A-Service technologies, in a Cloud Practice in the Irish marketplace, focused on the smooth provision of cloud managed services. Provides technical support for AWS and/or Azure cloud technologies, particularly Infrastructure-As-A-Service storage, server, containers and data protection environments and its customers.

Roles and Responsibilities:

• Provides incident & problem management services for resolving customer technical issues on cloud IAAS infrastructure

• Acts as first point of contact for customer technical issues and manages & troubleshoots issues on customer’s cloud environments based on Microsoft (and ideally AWS) best practice processes and industry standards.

• Will be responsible for monitoring and managing a number of customers’ IAAS environments

• Manages escalated infrastructure support issues, coordinates communications with our CSP partners (Microsoft & AWS)

• Supports to resolve complex issues and escalating to senior support teams as required

• Participates in managing customer change requests and problem ticket resolution.

• Documents environments, processes and procedures to enable support of cloud environments by other members of Managed Services team.

• Works with Service Delivery Managers to propose enhancements to clients cloud infrastructure in order to meet client’s cloud deployment requirements.

• Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures.

• Keeps current with Cloud technical certifications, specialization exams, and licenses.

• Provides technical expertise and acts as a technical specialist

• Documents procedures for Operations teams.

• Supports and conducts self in a manner consistent with customer service expectations.


• It would be desirable but not essential for the candidate to have a third level qualification.


• Experience in the following is required:

o Managing Microsoft Azure IAAS and other technologies

o Managing customers’ cloud infrastructure environments in a managed service context

o Knowledge and working experience of  cloud backup solutions

o Understanding of cloud storage technologies and ideally on-premise storage, with any major storage vendor

o General cognizance of cloud infrastructure metrics, trend analysis and reporting

o Understanding of core networking technologies (TCP/IP, routing, etc)

Desirable Experience:

The ideal candidate would have some hands on experience of some of the following technologies:

• Other Cloud IAAS CSPs – Microsoft Azure, GCP, IBM Cloud, or Oracle Cloud

• Virtualization - vSphere, Hyper-V, OpenStack

• Microsoft Services - Active Directory, DNS, DHCP

• DevOps & CI / CD Tools - one or more of DevOps technologies, Azure, Jenkins, Ansible

• Networking - Cisco

• Monitoring Tools - Splunk, LogicMonitor

• Container Technology - one or more of Docker, Amazon ECS, Amazon EKS, Kubernetes

• Infrastructure As Code Technology- one or more of AWS Cloud Formation, Terraform

• Cloud Management - one or more of Rightscale, Cisco CloudCenter

Required Certifications:

• One or more certifications from Microsoft Azure (beyond foundational certs)

Desirable Certifications:

• One or more certifications from AWS foundational cert & beyond

• One or more virtualization certifications

• One or more other Microsoft certifications

• One or more backup certifications

Other Skills and Abilities:

• Outstanding oral, written, and technical/business communication skills.

• Ability to earn customer, partner, and employee trust and respect through demonstrating commitment to exceed expectations.

• Ability to work on-call duties that include 24x7 responses on rotating basis within team.

• Ability to break down ideas, problems, or opportunities into components, solve problems, and implement customer requests.

• Eager to evaluate and test new manufacturer products, services, troubleshooting, installation, and configuration techniques.

• Works effectively under pressure and stressful situations.

• Stays on leading edge of cloud technology by learning new techniques and methods through continual education.

• Evaluates, escalates, and exercises good judgment and make decisions based on limited information.

• Ability to work as stand alone or in team environment.

• Works proactively and does what is expected at all times.

• Meets deadlines by prioritizing work requests based on sense of urgency.

• Strong technical and customer interaction skills.

• Self-starter with excellent organizational, administrative and interpersonal skills.

• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

• Superb customer service skills.

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Dublin, IE
Career Level
Experienced (Non-manager)
Associate Degree
Job Type
Job Last Updated
June 11, 2021


Marty Hanley
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