June 4, 2021

Cloud Engineer

Job Description

Job Details –

Our client’s Cloud Operations team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields. As a member of the Cloud Operations team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.


• Monitoring the effect of changes and responding to alerts; including investigating for root cause.

• Work directly with customers, operations and engineering to research, troubleshoot, and resolve performance issues in a timely manner.

• Contribute to our team knowledge base.

• Clearly and succinctly document communications with customers within our case management system.

• Ensure customer satisfaction through outstanding customer service and high-quality technical responses.

• Effectively prioritize and escalate customer issues as required.

• Write documentation, how-to videos, and other technical articles for the internal and external community.

• Drive customer communication during critical events.

• Provide input on automation, and a systematic approach to configuration, deployment and infrastructure maintenance and recovery as well as continuing to improve the performance and reliability of the network and the overall service.

• Document all aspects, including reproductions and resolutions within the support ticketing system.

• Own escalated issues and drive them through to resolution by working with appropriate teams.

• Lead customer calls and workshops where needed.

Experience Required:

• Experience with agile full life-cycle methodologies & software continuous integration.

• Experience in cloud architecture.

• Strong knowledge of AWS cloud on network, security, compute, storage & continuous integration.

• Strong knowledge of Cloud security & application management ecosystems, including areas of security automation, security monitoring and alert, application monitoring and alert.

• Experience providing system support in a technical environment working with customers, with special focus in system performance and stability.

• Good hands-on experience leading the architecture design, development & deployment of enterprise software at scale.

• Familiarity & understanding of AWS public and private cloud architecture.

• Work experience in a software delivery lifecycle and production deployment team.

• Ability to automate repeatable tasks via scripting using tools such as Ansible, Bash, and PowerShell

• Experience with SysOps activities managing relational databases.

• Strong problem identification and problem solving skills.

• Strong written & verbal communication skills.

• Proven track record in meeting deadlines.

• Proactive and can work independently or as part of a team.


• Degree or Diploma in Computing or similar related qualification.

• AWS certification desirable.

• Linux Red hat certification would be a bonus.

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Dublin, IE
Career Level
Experienced (Non-manager)
Associate Degree
Job Type
Job Last Updated
August 20, 2021


Marty Hanley
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