November 27, 2020

Client Services Manager

Job Description

Job Description:

Our client is a Dublin based graphic design, print management and digital marketing company that places a very high priority on delivering excellent customer service.


• A minimum of 5 years’ experience in a B2B customer service role is required along with a knowledge of the print and graphics industry.

• Familiarity with the Printing based business management system would be a distinct advantage but is not essential.

• Strong organizational ability, can prioritize and manage a busy workload, multi-task, have high attention to detail, are thorough and reliable

• Candidate should be the sort of person that thrives working through systems and processes.


• Using the Business Management System you will supervise and coordinate all print jobs on a daily basis from enquiry to delivery ensuring that jobs are delivered on time and to the clients’ satisfaction.

• Liaise with clients, keeping them up to date on the progress of their jobs.

• Work with our suppliers and in-house team to ensure that jobs are produced correctly and on time.

• Follow up with couriers/suppliers to make sure jobs are delivered and check with clients to make sure jobs have been delivered and that the client is happy.

• Create and send Purchase Orders to suppliers.

• Troubleshoot challenges and errors and find solutions for complex enquiries.

• Take new print enquiries, prepare quotes for clients and send these quotes to clients.

• Your duties will include some general office admin.

• Excellent written and spoken English is essential and should relish the challenge of working in an active and busy environment.

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Dublin, IE
Career Level
Experienced (Non-manager)
Associate Degree
Job Type
Job Last Updated
March 19, 2021


Colm O'Rourke
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