IT
February 4, 2019

Application Support Engineer

Job Description

This is a great opportunity for an experienced, customer-focused technical professional seeking a software support role. The successful candidate will be responsible as part of the support team for actively managing incoming support incidents logged via our client's portal to meet customer service level agreements. They will be able to assure complete customer satisfaction through all stages of the support process.

Responsibilities:

The position includes, but is not limited to, the following:

• Screen incoming incidents at first contact and respond to customers requesting missing information ensuring high quality information capture.• Respond to information requests, requests for information, documentation queries, usability questions at first contact.• Troubleshoot and resolve technical incidents for customers• Identify software bugs and work with development team to resolve them• Document resolution of incidents and contribute to the Knowledge Base• Work under Service Level Agreements (SLA) to resolve incidents for customers, avoiding SLA breaches.• Participate on a 24/7 out of hours support roster

Ideally the candidate may have commercial experience in:• Strong and proven customer facing skills• Strong and proven application support skills. • Problem and issue management, classification and prioritisation skills • SQL Server 2008/2012 (use in support or developer roles)• Windows Server 2008/2012

Non-technical attributes • Hold a relevant third level degree or equivalent (a BSc. with a strong science or engineering content is preferred)• Possess excellent communication skills, with an emphasis on verbal and written communication.

Apply for Job
Location
Dublin West
Career Level
Education
Job Type
IT
Salary
35000
Job Last Updated
February 11, 2019

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
Apply for Job

Lastest Vacancies

February 4, 2019
Heading

IT Manager/Site Lead

We are looking for an experienced IT Manager/Site Lead to collaborate and leverage our Client's shared services resources to...

Know More
February 4, 2019
Heading

IT Services Director

Our client, a well established dynamic Full Service IT company now has a very exciting opportunity for a Services Director to join their Senior Management team...

Know More
February 4, 2019
Heading

Javascript Developer

Our Client, a well established Irish IT consultancy now has a requirement for an experienced Javascript Developer to join their busy office in the heart of Dublin City Centre...

Know More