Canadian software company OpenText is to expand its global customer support centre in Cork, with the creation of 105 skilled roles over the course of two years.
It is envisaged OpenText’s new operation will provide support for its flagship enterprise content management (ECM) and customer experience management (CEM) products for both the EMEA region and global markets, with the Cork operation being one of three global customer support centres for OpenText.
With the expansion of its centre, the company will be looking to hire technical analysts with supporting language skills and to fill senior management roles.
Established in Ontario in 1991, OpenText is ranked as the No 1 Canadian software company and is ranked No 305 on the Global Fortune 500 list.
Speaking of the jobs boost for the Cork area, OpenText’s senior VP of worldwide customer service, James McGourlay said, “We are pleased to be partnering with the Department of Jobs, Enterprise and Innovation, and the Irish Development Agency, as we open our newest customer support centre in Cork.
“Cork met all of our requirements for expanding our business in the region: a strong talent pool, a growing technology ecosystem and supportive public partnership.”
Minister for European Affairs and Data Protection Dara Murphy, TD, attended the announcement and also spoke of the appeal of Cork as an attractive place for tech companies to set up shop.
“Not only does the expansion of OpenText’s global customer support centre create more jobs, it is an endorsement of Cork’s attractiveness for investment by one of the world’s leading technology companies.”
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