IT
February 4, 2019

Telecoms Support Administrator

Job Description

Our client, a well established and market leading Telecoms company are now looking to recruit an Operations Support Administrator. The role involves interaction with customers, but is largely a more order processing and management role, so we require someone who has strong administrative skills to be able to handle a high volume of orders. At the same time, they need to have good interpersonal skills over the phone as they will be liaising with customers as well.

Job Responsibilities

  • To liaise with customers throughout the process of implementing their service, ensuring a seamless transition of their service;
  • Processing orders through third party systems and managing the order through to completion;
  • Acting as a point of contact for any complaints or queries the customer may have through the provisioning process;
  • Meeting varying deadlines to ensure all services are provisioned within the agreed SLA;
  • Proactively escalating any accounts that may fall outside of the SLA;
  • To grow and maintain positive relationships with all customers ensuring that we are putting the customer first in all of our interactions;
  • To achieve all KPIs associated with call handling times and quality of responses;
  • Ad hoc administrative and customer duties as needed to offer customers the best experience;

Minimum Qualifications

  • Previous experience in a high volume administrative or order management role required;
  • Experience within a customer service environment essential;
  • Demonstrable experience of working in a call centre or contact centre environment is preferable;
  • Proven experience of working towards and achieving deadlines;
  • Demonstrable experience of working in a team environment is essential;
  • Proficiency using Microsoft Office packages;
  • Previous experience of telecommunications is beneficial, but not essential;

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Location
Dublin 24
Career Level
Education
Job Type
IT
Salary
25000
Job Last Updated
February 11, 2019

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
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