IT
February 4, 2019

Technical Support Executives

Job Description

Our Client, a busy and well established Irish Telecoms Provider now has a vacancy for Technical Support Executives who will provide telephone technical support to their customers on fixed line phone and internet products

Are you a Broadband/Fixed Line Techie?

We are looking for technical people who are passionate about delivering excellent customer service and who are skilled in resolving Broadband technical issues.

If you:

  • Have at least 12 months’ experience of handling Broadband and Fixed Line technical support issues;
  • Enjoy working in a customer focused environment;
  • Have an understanding of IP Networks, basic routing and how they are used to deliver broadband services;
  • An understanding of ADSL, Fibre, home networking and associated broadband technologies;
  • Have excellent people skills and have great empathy with customers;
  • Are a logical problem solver that is flexible in their methods used to resolve customer problems;
  • Have a real interest and curiosity in getting to the bottom of Broadband issues and further building and sharing your personal knowledge with others;

Essential skills we are looking for:

  • An understanding of Broadband networking (Copper/Fibre) and Voice (IPBX/VOIP);
  • Experience in configuration and management of CPE's for home use e.g. Routers;
  • Experience in an IS environment, troubleshooting small business / consumer issues;
  • Experience and understanding of wired & wireless technologies;
Apply for Job
Location
Ballsbridge, Dublin
Career Level
Education
Job Type
IT
Salary
25000
Job Last Updated
February 11, 2019

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
Apply for Job

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