IT
February 4, 2019

Technical Support Executive

Job Description

Provide Technical Support for Current and future IT systems.

Key Duties and Responsibilities:

  • Provide support and services for systems integrations, data mapping, workflow design, hardware, OS support and database changes;
  • Perform system installations and upgrades;
  • Diagnose software and hardware issues and work with other members of the services and engineering teams to identify and resolve problems;
  • Communicate clearly with business users;
  • Work on multiple projects simultaneously;
  • Support the business in change management in defining business requirements;
  • Analyse and document these requirements for the business and other stakeholders within IT and the business;
  • Provide application support as required;
  • Exploring and identifying ways to support users helping them to work more efficiently;
  • Generate weekly and monthly reports for IT management;
  • Travel;
  • Other ad hoc duties;

Knowledge and Experience:

  • A strong understanding of Navision and MS SQL;
  • Understanding of IT infrastructure and Systems;
  • Administration of Microsoft platforms (Windows 2008, Windows 2012);
  • Virtualization (HyperV);
  • Office365 Administration;
  • Knowledge of Networking (LAN,WAN, Cisco, SonicWALL, WatchGuard);
  • Administration of SAN platforms;
  • Monitoring of Systems;
  • Release management and change control processes;
  • Understanding of project methodologies;
  • HyperV administration;
  • Analytical and problem solving skills;
  • Vendor Management;

Key Behaviors/Competencies:

  • Excellent customer facing skills;
  • Strong written and verbal communications skills;
  • Ability to prioritise and focus;
  • Have an ability to think logically;
  • Ability to work on their own initiative in a demanding environment;
  • Ability to work as a team member, adaptable and flexible;
  • Commitment to learning and development of creative support solutions;
  • Desire to increase knowledge and to learn new and/or improve skills;
  • Have an ambition to work with the latest technologies and further develop their technical skills;
  • Ability to develop and maintain strong professional relationships;

Qualification:

  • 3 - 4 years experience in a similar position;
  • 3rd Level Business/IT degree;
Apply for Job
Location
Ballsbridge, Dublin
Career Level
Education
Job Type
IT
Salary
40000
Job Last Updated
February 11, 2019

RECRUITER'S DETAILS

Name
Joe McGouran
Contact
jmcgouran@felix.ie
Phone
0833224377
Apply for Job

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