IT
August 21, 2019

Technical Support Agent.

Job Description

About the role:

You will be the first point of contact for customers experiencing issues with their mobile services. You will be expected to fully diagnose and resolve any issues raised by the customer, including replacing hardware and liaising with third party vendors to resolve issues.

Key Responsibilities:

· Offering a high level of customer service to all customers

· Conduct thorough troubleshooting of all technical issues reported

· Liaise with third parties to report and resolve any issues a customer may have

· Take ownership of all customer issues reported to you and follow these through to a successful resolution



Skills and Experience:

· Previous experience in a technical support role required

· Experience in a call centre environment advantageous

· Ability to diagnose a range of mobile related issues

· Strong problem solving and analytical skills

· Demonstrable experience of working in a team environment

Apply for Job
Location
Dublin 16
Career Level
Experienced (Non-manager)
Education
Certification
Job Type
IT
Salary
30000
Job Last Updated
January 17, 2020

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
Apply for Job

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