IT
February 4, 2019

Technical Support Agent - KILDARE

Job Description

Main responsibilities:

  • Answer incoming telephone calls in a friendly and efficient manner. Deliver service and support to end-users over the telephone and  via remote connection with TeamViewer;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Diagnose and resolve technical hardware and software issues;
  • Perform installation, configuration, maintenance, and troubleshooting of workstation hardware, software, networking, firewalls and peripheral devices;
  • Research required information using available resources to complete the call and resolve the customer issue;
  • Installation and configuration of end users cloud application and external devices where applicable;
  • Follow up and make scheduled call backs to customers where necessary;

Skills Required:

  • Experience analyzing, troubleshooting, and providing solutions for technical issues;
  • Expertise with network monitoring/troubleshooting tools;
  • Capacity to work well within a team;
  • Attention to Detail and logical thinking;
  • Knowledge in how operating systems and software work;
  • Experience with Azure and VMware Cloud environments and strong knowledge of MS Operating systems;
  • Interpersonal skills as you will be in constant contact with customers and colleagues;
  • The ability to prioritize your workload;
  • The capacity to clearly explain technical problems/ issues to customers/ colleagues;
  • Outstanding listening an questioning skills;
  • Excellent timekeeping skills;
Apply for Job
Location
Kildare
Career Level
Education
Job Type
IT
Salary
30000
Job Last Updated
February 11, 2019

RECRUITER'S DETAILS

Name
Gavin Cassidy
Contact
gcassidy@felix.ie
Phone
019022506
Apply for Job

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