February 4, 2019

Technical Project Manager

Job Description

Our client are an ambitious company looking for energetic, enthusiastic and creative people to join our Dublin based team. They offer a fun and challenging environment, a culture that fosters learning, and the chance to work with a diverse range of technologies and cloud-based customer intelligence platform that enables travel companies to leverage their online and offline customer data to create stronger, more profitable customer relationships. Using a unique fusion of travel knowledge, Big Data and predictive analytics they aim to deliver unparalleled insight into customer behaviour across all channels.


Our client want to empower their Customers to have the best experience with their Platform and with their Professional Services team. The Technical Project Manager is a Customer-facing role and is ultimately accountable for the end-to-end delivery and implementation of our clients SaaS Solutions to their Enterprise Customers.


  • Lead all phases of the project delivery from Initiation/Discovery to Closure. This involves liaising with Sales to create a Statement of Work (SOW) for the Customer, outlining the scope and associated costs for each project deliverable/phase;
  • Facilitate Customer workshops to present, validate and achieve stakeholder consensus on business approaches and plans;
  • Lead business requirements workshops with the Customer and document the outputs to ensure a clear understanding (internally and externally) of the Customers’ use-cases, requirements and scope;
  • Work with the Solution Architect and Customer to to gather technical requirements;
  • Establish a baseline forecast of project outputs to ensure effective planning;
  • Create and manage a detailed project plan in alignment with Customer expectations and internal Engineering/Product priorities;
  • Plan and schedule required development efforts with Engineering, ensuring the scope, inputs and expected outputs for each delivery are clearly documented and communicated;
  • Identify, track and own the resolution of project issues and mitigation of project risks;
  • Ensure all Customer, Product and Engineering dependencies of the project are tracked, monitored and communicated to cross-functional teams;
  • Facilitate cross-functional team meetings, Customer status calls and Stakeholder reviews;
  • Lead the project methodology, ensuring that templates and work instructions are clear for all project phases and deliverables;
  • Manage the project budget and report on utilisation;
  • Evaluate and communicate the project status to internal and external Stakeholders;
  • Proactively manage change and scope creep with Customers and internal and external Stakeholders;
  • Maintain strong client focus at all times;
  • Provide training to Customers on new features and capabilities;
  • Travel is a significant element of this role (20%);

Skills and Experience:

  • A minimum of 5 years experience working as a Technical Project Manager in a Customer-facing capacity;
  • Direct experience in delivering SaaS to Enterprise Customers;
  • A strong technical background with a track-record in managing and delivering large and complex development projects;
  • Direct experience working within Agile and Iterative Waterfall models;
  • Experience in influencing, providing support, advice and liaison with Stakeholders and Customers;
  • Ability to work under pressure and deliver;
  • Ability to work with clients and develop relationships/business;
  • 3rd level degree or relevant technical experience;
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Dublin 24
Career Level
Job Type
Job Last Updated
February 11, 2019


Joe McGouran
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