IT
February 4, 2019

Technical Customer Support Executive

Job Description

Our client have a current requirement for a Customer Support Executive to work with our busy Customer Support Team. To maintain our excellent reputation, they require a courteous and efficient candidate who is looking to progress their career in a dynamic IT environment.

Summary of the Position

  • To identify, resolve, log and follow up all client queries at all levels of support;
  • Working on the Pharmacy Support Team troubleshooting our in-house developed software for Pharmacies in Ireland and the UK either over the phone or via Remote Dial In
  • Troubleshooting hardware problems e.g. PCs/Printers/Networks/Scanners/ Automatic Dispensing Robot’s;
  • Working with other colleagues on the team to help resolve customer issues;
  • Testing new versions of the software and leasing with the Development Department to report any potential issues found;
  • Testing any new hardware we supply;
  • Liaising with our engineers to arrange visit site for issues that cannot be solved over the phone or remote dial in and working with the engineer to resolve;
  • Ensure that the highest level of communication is maintained with regard to client queries, issues and complaints;

Requirements

  • Both graduates and experienced candidates welcome;
  • Good knowledge of databases (SQL);
  • You must be able to multi-task and have excellent communication and keyboard skills;
  • Excellent telephone manner and interpersonal skills;
  • Willingness to learn;
  • Good team player;
  • Positive and flexible attitude;
  • Highly motivated;
  • Professional approach;
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Location
Dublin 24
Career Level
Education
Job Type
IT
Salary
27000
Job Last Updated
February 11, 2019

RECRUITER'S DETAILS

Name
Joe McGouran
Contact
jmcgouran@felix.ie
Phone
0833224377
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