IT
August 28, 2019

Part Time Software Support Executive - Dublin 16

Job Description

Our Client, a Well Established Software Systems company based in Dublin 16 are looking to hire a Part Time Software Support Executive to join their busy team

Main Job Tasks and Responsibilities

▪ Identify, troubleshoot and resolve a wide variety of technical issues using remote access software and escalate situations requiring urgent attention

▪ Follow standard help desk procedures and represent the company to the customer in a professional and competent way

.▪ Log all help desk interactions using Zendesk▪ Keytag and keyring production

▪ Site visits to customers if required

Skills Required

▪ Customer service focused with excellent telephone and problem solving skills

▪ Good working knowledge of Windows operating systems and Office 365

▪ Experience in a software/support environment would be an advantage

▪ Good analytical and problem-solving skills.

▪ Self motivated, conscientious, results oriented with good attention to detail

Apply for Job
Location
Dublin
Career Level
Experienced (Non-manager)
Education
Certification
Job Type
IT
Salary
21000
Job Last Updated
September 13, 2019

RECRUITER'S DETAILS

Name
Colm O'Rourke
Contact
corourke@felix.ie
Phone
01-9022506
Apply for Job

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