August 21, 2019

Network Security Engineer

Job Description

The successful candidate will be part of a dynamic support and managed service team working on multi-vendor environments. The team is the first point of contact offering remote technical support and managed services for a large client base.

The successful candidate will have excellent analytical skills, will be encouraged to work on their own initiative as well as be an integral part of a dynamic team. This role requires you to grow a team of Support engineers, varying in levels of experience and to:

  • Provide technical support, advice and further analysis on the vendor products and technologies listed below for our customers.
  • The provision of detailed and accurate guidance on the use of client products to support our customer base.
  • Effectively interact with other members of the team to provide solutions to technical issues.
  • Act as a Trusted advisor for some of our major customers and as a Subject Matter Expert for core vendor technologies.
  • Provide escalation and mentorship to junior colleagues and assist as a senior member of the team in the ongoing improvement of the services that we offer.  
  • Comply with Integrity360’s internal systems and procedures. Update and develop new processes and procedures
  • Provide Incident management with regular updates to clients in a timely efficient manor
  • Lead problem management by identifying trends in product failures and reoccurring incidents.
  • Responsible for complex changes for the managed services customer’s networks
  • Technical escalation for Network Support Enginner assisting remotely and attend site to resolve if required.
  • Participate in the on-call rota providing support clients and collegues 24x7
  • Attend Service Review meetings presenting performance exception reports focusing on long term performance and adding value
  • Update documentation including client’s procedures and network diagrams

A degree in Computer Science or an equivalent discipline is preferable but it is not a requirement, and applicants with a minimum of 5 years of relevant industry experience in an equivalent role will be given equal consideration.

Advanced knowledge of network infrastructure, including routers, switches, and the associated network protocols and concepts with a strong work ethic and willingness to learn new technologies.

Three to five year’s proven experience gained in a technical support or consultancy role in a corporate or distribution channel support environment

CCNP (Routing and Switching) or higher certification is essential with experience of supporting large scale, multi-vendor, complex installations of more than 3000 users.

Techncial Experience
The successful candidate will have strong knowledge/experience in three or more of the following areas with an desire to grow, learn and develop in other areas :

  • Experience working with access control list (ACLs), TCP/IP, VLAN, IP Multicast, routing (BGP, EIGRP, OSPF), and switching
  • Detailed knowledge of VoIP
  • Wireshark – packet analysisCarrier technologies including Ethernet and MPLS
  • Nexus - data center switches
  • wireless security: WPA/WPA2, PEAP, EAP-TLS, 802.1X
  • wireless LAN technologies. 802.11ac, Access points (APs), wireless LAN controllers, wireless management, Two Factor Authentication, Active Directory (AD), RADIUS, TACACS, and RSA
  • understanding Network Security
  • Firewalls – Checkpoint, Juniper NetScreen, Cisco ASA, Fortinet, Palo Alto
  • Email gateway – Ironport, Mailmarshall, FortiMail
  • Multifactor Authentication – RSA
  • Sourcefire – Intrusion Prevention
  • Logic Monitor

  What you will bring to us:

  • A positive attitude is essential in building a rapport with the customer
  • Strong written and verbal communication skills
  • A strong customer/client focus, with a proven ability to manage expectations appropriately, to provide a superior customer/client experience and build long-term relationships
  • Ability to mentor and train junior colleagues and act as an escalation point
  • Ability to interact with personnel at all levels and across all business units within the  organisations, and to comprehend business imperatives.
  • Strong leadership abilities, with the capability to guide team members and to work with only minimal supervision.
  • Can demonstrate consistency in their work attitude
  • Proficiency in performing risk and business impact assessments.

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Career Level
Experienced (Non-manager)
Bachelor's Degree
Job Type
Job Last Updated
February 9, 2021


Jason McLoughlin
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