September 6, 2019

Mobile Phone Technical Support.

Job Description

Key Responsibilities:


●       Previous experience in the Mobile Communications Industry- either in a retail environment (Consumer), a Customer Service Role (Consumer,B2B) or managing mobile fleets (Corporate)

●       Candidate should have business familiarity with mobilemarkets; mobile enterprise knowledge preferred, but not essential

○       Tariffs/Offerings from Mobile Carriers in Ireland andlocal regulations

○       Advanceddevice hardware and related technical knowledge - specifically Android, iOSDevices to a lesser extent.

●       Ability to build relationships with Mobile NetworkOperators, Vendors, Suppliers

●       Advanced/Business level proficiency in English.

●       Advanced/Business level proficiency in MS Office, GoogleDrive

●       Diligent, with an eye for detail and ability to work in afast paced corporate environment.

Broad Tasks

●       All day-to-Day transactional mobile queries for ourclient supporting over 17000 Corporate Device/SIM Card users across 20countries in EMEA. Tasks include but are not limited to:

○      New Line of Service/DeviceRequests

○      Number portability requests

○      Suspension/Cancellation of lines

●       Acting as an escalation point for Cellular requests.

●       Supplier Management; negotiation with existing suppliers,and sourcing new suppliers to ensure best pricing and service to our client.

●       Project Support for one-off tasks such as in-buildingcoverage schemes, mass porting/migrations, on-boarding of new technologies,off-site conferences and special projects.

●       Internal Process Optimisation(s).

●       Creation of Mobile Hardware PO’s, Invoice Validation andInvoice reporting.

●       Payments issues -working alongside accounting teams and liaising with mobile carriers

●       Spend and waste management.

●       Hardware/device sourcing.

●       Market research to understand the latest trends in mobilecommunications

●       User surveys where necessary and appropriate

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Career Level
Experienced (Non-manager)
Bachelor's Degree
Job Type
Job Last Updated
March 6, 2020


Colm O'Rourke
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