February 4, 2019

IT Network Support Engineer (Level 2 Support Analyst)

Job Description

The successful candidate will be the first point of contact offering remote technical support for clients. You will be responsible for providing technical support and further analysis on the areas highlighted below. Provision of detailed and accurate guidance on the use of client products to supported customer base with guidance and advice for the dedicated support team. Effectively interact with other members of the team to provide solutions to technical issues. Attempt first-call resolution, software/network troubleshooting and proactive support services. Compliance with internal systems and procedures is required. The successful candidate will have an analytical thinking disposition and will ensure identification of potential threats is something they feel they are particularly strong at.



It is desirable to have a degree in a Computer Sciences or equivalent discipline; whilst the qualifications are desirable, a strong work ethic, willingness to learn new technologies and a working knowledge of TCP/IP would give a very strong advantage. The CCNA qualification will give a significant advantage.

What you will bring to their clients

Ideally the candidate will have some knowledge/experience in one or more of the following areas with an appetite to grow, learn and develop with the Company;

  • Minimum one year’s proven experience gained in a post sales or customer support role ideally in a corporate or distribution channel support environment;
  • Conceptual knowledge in Networks and Network Security;
  • Firewalls – Checkpoint, Juniper NetScreen, Cisco ASA, Fortinet, Imperva, Palo Alto, F5 ASM;
  • Routing/Switching/ Dynamic routing protocals (OSPF and BGP);
  • IDS/IPS – McAfee, Sourcefire, Juniper;
  • Content Delivery Systems - F5 LTM, GTM, Citrix Netscaler;
  • Content filtering - Websense, Bluecoat, IronPort;
  • Multifactor Authentication – RSA;
  • Sourcefire – Intrusion Prevention;
  • Venafi - Certificate Management;
  • Some shell scripting or Development Experience;
  • IPSEC/SSL VPN, Citrix Access Gateway;
  • CyberArk – Privileged User Management;

What you will bring to our client

  • Competent English speaker;
  • Effective communicator with a positive and confident attitude both written and verbally;
  • Aptitude for solving problems and acting on own initiative;
  • A strong team player with a flexible approach;
  • Highly motivated with a willingness to learn;
  • Can demonstrate consistency in their work attitude;

What they will provide for you:

  • Opportunity to gain experience and knowledge in a key field of expertise;
  • Exposure to many sectors like Financial Services, and the SME sector;
  • Further educational and training to enhance your skillset ;
  • We empower you to make your own Information Security or IT history by working with some of our market leading clients;
  • A team of highly experienced technology and security professionals to work with and support you;
  • A leadership team who have a worthwhile mission and who excel at that mission;
  • A company that is going from strength to strength with significant growth plans that we are achieving;
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Dublin 14
Career Level
Job Type
Job Last Updated
February 10, 2020


Jason McLoughlin
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