February 4, 2019

Junior IT Security support

Job Description

This role will entail a shift rota working as part of a team offering a 24x7 support service to our clients customers. Compliance with internal systems and procedures is required.


  • CCNA level certification or above desirable;
  • Strong understanding of TCP/IP;
  • Previous Helpdesk experience an advantage;
  • ITIL Certified or at least familiarity with ITIL best practices;
  • Technical support role ideally in a corporate or distribution channel support environment;
  • Strong troubleshooting skills with remote devices and managed service platforms;

Working knowledge of network (LAN/WAN) technologies and UNIX system management tools

  • Linux administration skills, Windows, IPSO skills;
  • Hardware replacement skills with firewalls, switches and associated parts;
  • Firewalls/VPN, IDS/IPS, vulnerability management systems, log monitoring / retention solutions & SIEM;

Personal Attributes

  • Excellent communicator with a positive and confident attitude both written and verbal;
  • Effective at describing problems and creating reports on problems discovered using logical and physical designs;
  • Very strong Customer focus and capable of following customer processes and procedures;
  • Fluent English speaker;
  • Strong work ethic. Highly motivated with a willingness to learn;
  • Able to work under pressure with minimum supervision;
  • Can demonstrate consistency in their work attitude;
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Dublin 18
Career Level
Job Type
Job Last Updated
February 11, 2019


Colm O'Rourke
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